Before Service Time
Cancellation or reschedule requests should be sent before the confirmed pickup or activity time. Available options depend on the booking type, driver assignment, and partner activity rules.
Cancellation Policy
Tell us early so we can help adjust the plan.
We understand travel plans can change. Contact Bintan Prestige as soon as possible so our team can check the best available option for your booking.
Late Changes
Late cancellations, no-shows, or changes after a driver or operator has been assigned may be subject to fees, especially for custom tours, peak periods, and third-party activities.
Weather and Operating Conditions
If weather, safety, ferry timing, or operator conditions affect the original plan, our team will help propose a practical reschedule or alternative where available.