Transport Bookings
Refund options for taxi, transfer, and private driver bookings depend on notice period, service preparation, and whether the assigned driver has already started coordination for the route.
Refund Policy
Refunds depend on the confirmed booking arrangement.
Because many Bintan services involve private drivers, partner operators, and date-specific availability, refund eligibility should be confirmed before payment.
Activity and Partner Fees
Activity tickets, entrance tickets, operator deposits, and special reservations may follow partner refund rules and can be non-refundable after confirmation.
How To Request
Send your booking details to +62 823-8635-7012 or reservation@bintanprestige.com. Our team will review the confirmed arrangement and explain the available option clearly.